{"id":271,"date":"2020-05-02T07:17:02","date_gmt":"2020-05-01T22:17:02","guid":{"rendered":"http:\/\/localhost\/photography\/?page_id=271"},"modified":"2024-10-04T18:41:07","modified_gmt":"2024-10-04T09:41:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/kirikom.net\/en\/usage\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;page_title_bg&#8221;][vc_column][vc_custom_heading text=&#8221;Frequently Asked Questions&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1589789299663{margin-top: 32px !important;margin-bottom: 32px !important;}&#8221;][vc_column][vc_column_text]<div class=\"breadcrumb\"> <span class=\"icon-pag\">&raquo;<\/span> <a href=\"https:\/\/kirikom.net\/en\/\" rel=\"v:url\" property=\"v:title\">Home<\/a> <span class=\"icon-pag\">&raquo;<\/span> <\/div><!-- .breadcrumbs -->[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1589789299663{margin-top: 32px !important;margin-bottom: 32px !important;}&#8221;][vc_column][vc_column_text]The following is a list of frequently asked questions from customers using our services.<br \/>\nIf you have any questions, please refer to this page or contact us,<a href=\"mailto:faq@kirinuki-ya.com\">faq@kirinuki-ya.com<\/a>Please contact us at[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;faq_tabs&#8221;][vc_column][vc_tta_tabs active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;About this service&#8221; tab_id=&#8221;1588747652553-2d07fc5a-92f3&#8243;][vc_column_text css=&#8221;.vc_custom_1727267153592{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Is membership free?<\/h3>\n<div class=\"font_8\">No, the background does not have to be a single color for cutting, and there will be no increase in price regardless of the background<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1724747613028{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Are you closed on weekends and holidays?<\/h3>\n<div class=\"font_8\">We are open for business as usual, except when we are answering the phone.<br \/>\nIf we receive a request on Saturday, we will deliver on Sunday. If we receive a request on Sunday, we will deliver on Monday.<br \/>\nAlso about inquiries, etc,faq@kirinuki-ya.com If you send an email to\u3000We will reply to you as soon as we confirm.<br \/>\nWe will inform you of the exact delivery schedule after we receive your formal request.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1727324618234{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Do I have to register as a member?<\/h3>\n<div class=\"font_8\">Yes, We would like to receive a copy of the report. We apologize for the inconvenience.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711710068591{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Can I request a personalized clipping?<\/h3>\n<div class=\"font_8\">Of course. Anyone can request from one item.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1727324647982{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Where can I change my password?<\/h3>\n<div class=\"font_8\">You can change your password in Users master by clicking on \u201cDetail\u201d button on the right side of the screen.<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to make a request&#8221; tab_id=&#8221;1588747652584-49d28989-d17c&#8221;][vc_column_text css=&#8221;.vc_custom_1711710152499{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>I would like to give instructions for cropping\/processing a photo.<\/h3>\n<div class=\"font_8\">After logging in, click on the &#8220;Upload Images&#8221; button to register your images and enter your instructions and notes for the work to be performed.<br \/>\nYou can also enter your information by clicking on the &#8220;Contact Completion&#8221; button on the left menu of the same screen.<br \/>\nYou can also contact us by e-mail (24 hours a day) or phone (weekdays from 10:00 a.m. to 6:30 p.m.).<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711710228026{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Is there a limit to the number of requested images per day?<\/h3>\n<div class=\"font_8\">We do not have a specific upper limit.<br \/>\nHowever, if the number of requested items is large, we may consult with you about the turnaround time, depending on how crowded the site is.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711710340483{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>I can&#8217;t send image files from the &#8220;Member Registration&#8221; form&#8230;<\/h3>\n<div class=\"font_8\">The maximum file size of an image that can be sent through the &#8220;Member Registration&#8221; form is ~1MB.<br \/>\nIf the file size exceeds 1 MB, please register and log in to the site, and send the file from the image uploader. (There is no limit to the file size here.)<br \/>\nOr,faq@kirinuki-ya.comAddressed to,With image attached,Please send us by e-mail.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711710374651{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Can I make a media request?<\/h3>\n<div class=\"font_8\">Yes, we accept CD and DVD media.<br \/>\n*Special shipping charges will be required.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711710418971{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Can I register multiple image files at once?<\/h3>\n<div class=\"font_8\">Yes, you can.<br \/>\nIf you use our recommended browsers, &#8220;Firefox&#8221; or &#8220;Chrome&#8221;, you can upload multiple image files at once.<br \/>\n(Internet Explorer does not support batch uploading of multiple files. Please understand this in advance.)<\/div>\n<div class=\"font_8\">We also provide &#8220;FTP software&#8221; that is convenient for transferring images.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711710460227{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Should I contact you ahead of time if I have a request scheduled?<\/h3>\n<div class=\"font_8\">Yes, we would be happy to contact you. If possible, we would appreciate it if you could contact us.<br \/>\nIf you let us know in advance the number of items requested and the nature of the work, we will be happy to prepare work according to your schedule.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711712696113{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Are there any image size limitations when uploading with the uploader?<\/h3>\n<div class=\"font_8\">There is no size limit for the uploader.<br \/>\nFor large files, a dedicated FTP server is also available.<br \/>\nPlease use whichever is most convenient for you.<\/div>\n[\/vc_column_text][vc_column_text]\n<h3>If I send images via FTP, what should I do with the work order?<\/h3>\n<div class=\"font_8\">After logging in, you can enter your work instructions and notes by clicking on the &#8220;Contact Completion&#8221; button.<br \/>\nYou can also contact us by e-mail (24 hours a day) or phone.<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;About Pricing and Quotations&#8221; tab_id=&#8221;1588748361829-ac2f53af-c254&#8243;][vc_column_text css=&#8221;.vc_custom_1711712861081{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Can you give me a quote first?<\/h3>\n<div class=\"font_8\">Yes, we do. Please contact us using the inquiry form.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1724747179321{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Are all prices the same?<\/h3>\n<div class=\"font_8\">KIRIKOM divides our prices into categories according to the content of the image and the difficulty level of the work,<br \/>\nWe classify our prices according to the content of the image and the degree of difficulty of the work.<br \/>\nPlease refer to the following price list page to see the categories and their respective prices.<\/div>\n<div class=\"font_8\">\u3010Price List\u3011<a href=\"https:\/\/kirikom.net\/en\/price\/\">https:\/\/kirikom.net\/en\/price\/<\/a><\/div>\n<div class=\"font_8\">Usually and B\u301072 yen (excluding tax)\u3011We will respond to your request at the following price.<br \/>\nFor extremely difficult items of Category D or higher, a separate estimate will be provided.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711712884329{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>I want to make a rush request. Is there a surcharge?<\/h3>\n<div class=\"font_8\">No, there is no surcharge.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1728034857343{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Does the background of the image have to be a single color to cut through? Will the price increase?<\/h3>\n<div class=\"font_8\">No, the background does not have to be a single color for cutting, and there will be no increase in price regardless of the<br \/>\nbackground<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711712943522{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>What is the approximate cost of a bicycle clipping fee?<\/h3>\n<div class=\"font_8\">For bicycles, it is treated as rank D,<br \/>\nThe price corresponds from 230 yen (excluding tax) per item.<br \/>\nThe price will vary depending on the degree of difficulty, such as whether or not the cage and spokes are cut out,<br \/>\nPlease contact us if you have any questions. Please send us a sample image and we will provide you with a quotation.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1724747205264{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>What is the cost of cropping when there are multiple people in one image?<\/h3>\n<div class=\"font_8\">If there is more than one model per image, the number of models will be counted.<br \/>\nThe number of models = the number of clippings. Please understand this beforehand.<\/div>\n<div><\/div>\n<div class=\"font_8\">*Other regular items are counted differently.<br \/>\nFor the counting method,<br \/>\nPlease refer to &#8220;How to Count Work Items&#8221; at the URL below.<br \/>\n<a href=\"https:\/\/kirikom.net\/en\/price\/\">https:\/\/kirikom.net\/en\/price\/<\/a><\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1723454713555{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>I am in the clothing industry. Is there a price difference between a simple T-shirt and something with more complex lines, such as fur?<\/h3>\n<div class=\"font_8\">KIRIKOM has many customers in the apparel industry.<br \/>\nNormally, the price is the same, but in some cases, we may need to estimate the price after viewing the images.<br \/>\nThe price for a JPG image will be the same, but for a Photoshop image, the price may vary due to the high resolution of the image.<\/div>\n<div class=\"font_8\"><\/div>\n[\/vc_column_text][vc_column_text]\n<div class=\"font_8\"><\/div>\n<div class=\"font_8\"><\/div>\n<div class=\"font_8\"><\/div>\n<div class=\"font_8\"><\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;About your request and work&#8221; tab_id=&#8221;1588748601044-c186c33b-e913&#8243;][vc_column_text css=&#8221;.vc_custom_1711713120951{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>How does the background change after cropping?<\/h3>\n<div class=\"font_8\">\n<div class=\"font_8\">Basically, the background will be white after the object is cut out.<\/div>\n<div class=\"font_8\">Depending on the file format, it is also possible to make this background transparent.<br \/>\nThis is available at no charge.<\/div>\n<div class=\"font_8\">It is possible to change the background to a color other than white or transparent.<br \/>\nIf you wish, please select the &#8220;Change background color&#8221; option on the form when you submit your request and let us know what color you would like.<br \/>\nWe will respond to your request free of charge.<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711713146373{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>I would like to make the background transparent&#8230;<\/h3>\n<div class=\"font_8\">PSD, PNG, GIF, and TIF formats are recommended. They can be used for compositing, etc.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1727267398595{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Is it possible to deliver with a path?<\/h3>\n<div class=\"font_8\">Yes. However, an additional fee of 29 yen (excluding tax)~ will be charged for the pass as an optional work.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711713194277{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Can the size be changed and delivered?<\/h3>\n<div class=\"font_8\">Yes, we offer free of charge.<br \/>\nIf all images are the same size<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1727267265577{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Does the background of the image have to be a single color to cut through? Will the price increase?<\/h3>\n<div class=\"font_8\">No, the background does not have to be a single color for cutting, and there will be no increase in price regardless of the background<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1727267603489{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>What are the options available?<\/h3>\n<div class=\"font_8\">Please refer to the &#8220;Optional Services&#8221; page.<a href=\"https:\/\/kirikom.net\/en\/price\" target=\"-blank\" rel=\"noopener\">https:\/\/kirikom.net\/en\/price<\/a><\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711713278197{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>We have a lot of stainless steel products. Can you also correct for color reflections, etc.?<\/h3>\n<div class=\"font_8\">We can also accommodate your request. Please contact us for a separate estimate,<\/div>\n<div class=\"font_8\">If you are considering this, please contact Kirikom for further instructions.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711713311861{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Can I also ask for a trim?<\/h3>\n<div class=\"font_8\">Yes. We also offer an optional &#8220;trimming&#8221; service to cut out only the necessary portions of an image.<br \/>\nSince this is an optional service, an additional 29 yen (excluding tax) per item will be added to the basic price.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711713337637{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Can I also ask for color correction?<\/h3>\n<div class=\"font_8\">Yes, we can do this for you.<br \/>\nHowever, color correction is an optional service and will incur an additional charge of 29 yen (excluding tax).<br \/>\n(Depending on your request, a separate estimate may be required.)<br \/>\nPlease contact Kirikom with a sample of the desired color.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711713371413{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Can you correct the image after the cropping is complete?<\/h3>\n<div class=\"font_8\">We will respond promptly and free of charge to requests for correction or rework that are due to insufficient or incomplete checks by our company.<br \/>\nIn most cases, we will accept requests for correction or rework at approximately half the price, depending on the degree of difficulty of the work. (Depending on the image, an estimate may be required.)<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;About delivery date&#8221; tab_id=&#8221;1588749052489-8c2429db-8ce3&#8243;][vc_column_text css=&#8221;.vc_custom_1711713434879{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>How long is the delivery time?<\/h3>\n<div class=\"font_8\">Normally, around 300 items can be submitted in the evening and delivered by the next morning.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711713458039{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>When will my free trial clipped image be finished?<\/h3>\n<div class=\"font_8\">Usually we deliver the next day, but since this is your first time, we would appreciate it if you could give us one more day to make sure.<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;About FTP Software&#8221; tab_id=&#8221;1588749158544-536eaab7-32a0&#8243;][vc_column_text css=&#8221;.vc_custom_1711713609210{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>What FTP software should I use?<\/h3>\n<div class=\"font_8\">Please use the following FTP software.<br \/>\nWindows customers \u2192 [WinSCP].<a href=\"https:\/\/kirikom.net\/en\/upload-ftp\/\"><u>Installation and Usage<\/u><\/a><\/div>\n<div><\/div>\n<div class=\"font_8\">MAC customers \u2192 [FILEZILLA]<a href=\"https:\/\/kirikom.net\/en\/filezilla\/\"><u>Installation and Usage<\/u><\/a><\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711713644167{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Can I register multiple image files at once?<\/h3>\n<div class=\"font_8\">\n<div class=\"font_8\">Yes, you can.<br \/>\nIf you use our recommended browsers, &#8220;Firefox&#8221; or &#8220;Chrome&#8221;, you can upload multiple image files at once.<br \/>\n(Internet Explorer does not support batch uploading of multiple files. Please be aware of this.)<\/div>\n<div class=\"font_8\">We also provide &#8220;FTP software&#8221; that is convenient for transferring images.<\/div>\n<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;About Clipping Quality&#8221; tab_id=&#8221;1588749258563-18edcd64-3829&#8243;][vc_column_text css=&#8221;.vc_custom_1723454801220{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>As for the cropping method, is it with the automatic selection tool?<\/h3>\n<div class=\"font_8\">No. KIRIKOM is entirely manual.<br \/>\nTherefore, we are able to respond to even the most detailed requests from our customers.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711713703090{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>If the image is made in PSD format, is the border of the cropped image semi-transparent? Will it blend in even if it is overlaid on a colored background?<\/h3>\n<div class=\"font_8\">Yes, the image is usually processed as transparent, so there is no problem with overlaying it.\u3000For magazine publishers, we often leave the background and deliver only the path.<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;About Payment&#8221; tab_id=&#8221;1588749351150-ef9cb207-e42b&#8221;][vc_column_text css=&#8221;.vc_custom_1711713775459{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>We are planning to use this service for a corporation and would like to request it from more than one person. Is it possible to send invoices to departments instead of to each individual?<\/h3>\n<div class=\"font_8\">We can provide this service.<br \/>\nIf you are registering individual accounts for each person, we will send you an invoice for each department you are in charge of,<br \/>\nWe will send a combined invoice for each department in charge.<\/div>\n<div class=\"font_8\">Or, if you are registering by department,<br \/>\nWe will send you an invoice for each account registered by each department.<br \/>\n(*In addition, due to registration specifications, we ask that you register your personal name as well, even if you are in charge of a specific department.<br \/>\n(*Please note that even if you register by department, you must also register your personal name)<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711713799498{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>When should I pay? Will I receive an estimate?<\/h3>\n<div class=\"font_8\">We will send you a quotation after we have received your uploaded images. Payment is requested by e-mail at the end of each month and by bank transfer or credit card on the 20th of the following month.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1723454830779{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Would the processing order placed on the 29th of this month be invoiced the following month?<\/h3>\n<div class=\"font_8\">Billing is based on the date and time of the completion report e-mail sent by KIRIKOM.<br \/>\nEven if the request is made on October 29, if delivery is made on October 30, the billing will be made at the end of October, and if delivery is made on November 1, the billing will be made at the end of November.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711713844130{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>When will I hear from you about my claim?<\/h3>\n<div class=\"font_8\">We will send you an invoice by e-mail on or about the 1st or 2nd of the following month.<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1711713869066{margin-top: 10px !important;margin-bottom: 20px !important;}&#8221;]\n<h3>Can you issue an invoice?<\/h3>\n<div class=\"font_8\">Yes, we can issue (mail) invoices.<br \/>\nNormally, invoices are sent by e-mail in PDF format,<br \/>\nIf you require an invoice, please contact us and we will be happy to issue one for a separate fee of 200 yen (including postage).<\/div>\n[\/vc_column_text][vc_column_text]\n<h3>Can I pay by credit card?<\/h3>\n<div class=\"font_8\">Yes, we accept credit card payment (PayPal).<br \/>\nIf you wish to pay by credit card, please contact KIRIKOM.<br \/>\nWe will send you a payment notice by e-mail at the time of your monthly billing.<br \/>\nThe payment will be made by credit card at the time of billing.<br \/>\n(Please note that this is not an automatic debit.)<\/div>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\n<h2>Image Clipping Processing Service KIRIKOM<\/h2>\n[\/vc_column_text][vc_column_text]\n<h2>FAQ faq Clipping process<\/h2>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;page_title_bg&#8221;][vc_column][vc_custom_heading text=&#8221;Frequently Asked Questions&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1589789299663{margin-top: 32px !important;margin-bottom: 32px !important;}&#8221;][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1589789299663{margin-top: 32px !important;margin-bottom: 32px !important;}&#8221;][vc_column][vc_column_text]The following is a list of frequently asked questions from customers using our services. If you have any questions, please refer to this page or contact us,faq@kirinuki-ya.comPlease contact us at[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;faq_tabs&#8221;][vc_column][vc_tta_tabs active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;About this service&#8221; tab_id=&#8221;1588747652553-2d07fc5a-92f3&#8243;][vc_column_text css=&#8221;.vc_custom_1727267153592{margin-top: 10px !important;margin-bottom: &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/kirikom.net\/en\/usage\/faq\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> 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